Privacy Policy

The myASVAB mobile application (the “App”) is operated by 1000904733 Ontario Inc. (“myASVAB,” “we,” “our,” or “us”), an Ontario, Canada corporation and the developer of the App on the Apple App Store and Google Play. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App on iOS or Android.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

• Onboarding Answers: During onboarding, you may tell us how you rate your current level, your target score, when you plan to take the exam, how much time you can study, your education level, the military branch and specialties you are interested in, and the subjects you find difficult. Your answers are saved on your device and are also sent to our analytics provider (PostHog), linked to your app user ID, so we can understand and improve onboarding. The App also uses them on your device to estimate the value of a free-trial start for advertising measurement (see “Advertising Attribution” below). The answers themselves are not sent to AppsFlyer.
• Feedback: If you send us feedback from the App, we receive your message, the category you choose, and your email address if you choose to enter one. The email address is optional and is used only to reply to you.
• Question Reports: If you report a question, we receive the reason you choose, any details you type, and the question as the App showed it, including its answer options, the answer key, and the answer you selected (if any).
• Tutor AI Messages: Tutor AI is a chat that helps you with the practice question on your screen. When you send it a message, the App sends our backend the question you are on, the message you typed, the recent messages of that chat, whether and how you answered the question, and your app user ID. To write the reply, our backend passes the question and the chat messages to third-party AI model providers (see “Tutor AI” in Section 3 and the table in Section 4), together with a scrambled (hashed) version of your app user ID that is used to prevent abuse. Your name, email address, and contacts are not sent, because the App does not have them. Please do not type personal information into Tutor AI. The first time you open Tutor AI, the App tells you this and nothing is sent until you tap “Start chatting.”
• With each feedback message or question report, we also receive the App version and build, the question content version, your platform (iOS or Android), your operating system version, and a random identifier created for your installation of the App (not a device identifier).

Information Collected Automatically

• Usage Analytics: We use PostHog, a third-party analytics service, to collect usage data such as screens viewed, features used (e.g., quizzes, lessons and exams started and finished, the questions you answer and whether your answers are correct, scores, onboarding steps, and paywall and purchase events), app opens and sessions, and error codes. These events are linked to a pseudonymous app user ID (a random identifier created for your installation of the App, the same one our subscription service RevenueCat uses) and record whether you have an active subscription. PostHog also receives your IP address, from which it derives an approximate location (such as country, region, city and postal code). Analytics events do not include your name, your email address, or the text you type into feedback, question reports, or Tutor AI.
• Advertising Attribution: We use AppsFlyer, a third-party attribution service, to measure which of our ads lead to installs, free-trial starts and subscriptions. AppsFlyer collects your device’s advertising identifier (on iOS, the IDFA, only if you allow tracking in Apple’s App Tracking Transparency prompt; on Android, the Google advertising ID, unless you have deleted it), an AppsFlyer ID, your IP address, device information, install and app-open events, information about the ad that led to your install (such as the ad network and campaign), and in-app events such as the start of a free trial (with an estimated value calculated on your device) and subscription events (such as trial conversions and renewals, with their price) that RevenueCat forwards to AppsFlyer.
• Subscription Data: We use RevenueCat, a third-party subscription management service, to process in-app purchases and manage subscriptions. RevenueCat receives your app user ID, your purchase and subscription history (such as the product, price, currency, purchase and renewal dates, trial status, and store transaction identifiers), device identifiers (such as your advertising identifier, which on iOS is available only if you allow tracking), your IP address, and the advertising campaign information that AppsFlyer reports for your install. We do not directly collect or store your payment information - all payments are processed by Apple through the App Store or by Google through Google Play, and we never see your payment card or bank details.
• Device Information: Standard device information, such as device manufacturer and model, operating system and version, app version, screen size, language, and time zone, is collected through the analytics, attribution, and subscription services described above.

Information We Do NOT Collect

• We do not collect your name, phone number, postal address, or contacts. We only receive an email address if you choose to include one with your feedback.
• We do not require account creation or login.
• We do not collect precise (GPS) location. The approximate location described above is derived from your IP address.
• We do not access your photos, camera, microphone, or files.
• We do not receive your payment card or bank details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App’s functionality and content
• Analyze usage trends and optimize the user experience, including onboarding and subscription screens
• Process and manage subscription purchases and restore purchases
• Measure and improve the performance of our advertising campaigns
• Read and reply to your feedback and correct questions you report
• Answer the questions you ask Tutor AI, and limit how much any one user can use it
• Detect, investigate, and fix errors

3. Data Storage

• Local Storage: Your study progress, quiz results, review bank, and onboarding answers are stored locally on your device using AsyncStorage and SQLite. We do not keep a copy of your study history on our servers; we receive only the analytics events described in Section 1.
• Analytics Data: Usage events, linked to the pseudonymous app user ID, are transmitted to PostHog’s servers in the United States. Please refer to PostHog’s Privacy Policy for details on their data handling practices.
• Attribution Data: Attribution data is processed by AppsFlyer. Please refer to AppsFlyer’s Privacy Policy for details.
• Subscription Data: Purchase and subscription information is handled by RevenueCat and by Apple or Google, depending on where you downloaded the App. Please refer to RevenueCat’s Privacy Policy, Apple’s Privacy Policy, and Google’s Privacy Policy for details.
• Tutor AI: Your Tutor AI chats are kept only in the App’s memory on your device and are gone when the App closes. Our backend (hosted by Convex in the United States) does not store the text of your messages or of the replies. It keeps usage records without message text: a scrambled (hashed) version of your user ID, the time, the question ID, and the size and cost of each request, so that we can enforce usage limits and control costs. These records are deleted after about 30 days, and your running usage totals about 90 days after you last used Tutor AI. To limit abuse, it also keeps a scrambled version of your IP address for up to one day. To check that a subscriber may use Tutor AI, our backend asks RevenueCat for the subscription status of your app user ID. The AI model providers receive the question and the chat messages in order to generate the reply and handle them under their own terms and privacy policies. We do not use your messages to train AI models.
• Feedback and Question Reports: Feedback and question reports are stored in our backend database, hosted by Convex in the United States. When a submission arrives, a copy of it (including your email address, if you gave one) is relayed to the developer as a private Telegram message so we can respond. The App also downloads question-content updates from this backend; those requests contain no personal information beyond the technical data that any internet request carries, such as your IP address.

4. Third-Party Services

We use the following third-party services:

Advertising partners: The App does not show ads. To measure and improve our own ad campaigns, AppsFlyer shares attribution and conversion data, such as your advertising identifier, IP address, and install, trial-start, and subscription events (including the subscription events it receives from RevenueCat), with the advertising networks we buy ads from (for example, Meta, Google, and TikTok). These networks process this data under their own privacy policies.

We do not sell your personal information for money, and we do not otherwise transfer your information to third parties beyond what is described above.

5. Advertising Identifiers and Your Choices

• iOS: Before the App or its service providers can access your IDFA, the App asks for your permission through Apple’s App Tracking Transparency prompt. If you choose “Ask App Not to Track,” the IDFA is not collected. You can change your choice at any time in Settings > Privacy & Security > Tracking.
• Android: The App uses the Google advertising ID for attribution. You can reset or delete your advertising ID at any time in your device settings (on most devices, Settings > Privacy > Ads, or Settings > Google > Ads). After you delete it, apps receive a string of zeros instead of an advertising ID.
• You can stop all future data collection by the App at any time by uninstalling it.

6. Children’s Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will take steps to delete such information.

7. Data Retention and Deletion

Since your study data is stored locally on your device, you can delete it at any time by:

• Using the “Reset all Results” option in the App’s Settings
• Uninstalling the App from your device

We keep analytics, attribution, and subscription data only for as long as we need it for the purposes described in this Privacy Policy, and then delete or anonymize it, unless a longer period is required by law (for example, purchase records needed for tax and accounting purposes). We keep feedback and question reports for as long as needed to respond to you and to maintain the quality of our questions. We do not keep the text of Tutor AI chats; the Tutor AI usage records described in Section 3 are deleted on the schedule given there. Our service providers retain data in accordance with their own retention policies.

You can ask us to delete the data linked to you by emailing support@asvabhelp.com with the subject “Delete my data.” Because the App does not use accounts, please include details that help us find your data, such as the email address you used for feedback, your device type (iOS or Android), the approximate date you installed the App, and, if you purchased a subscription, the order number from your Apple or Google Play receipt. We will delete the matching feedback, question reports, analytics, and attribution data, and ask our service providers to do the same, within 30 days. Records we are required to keep by law may be retained for the period the law requires. Deleting your data does not cancel a subscription; cancel it through your Apple ID settings or Google Play.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your data, including:

• Access: Request information about the data we hold about you
• Correction: Request that we correct inaccurate data
• Deletion: Request deletion of your data (see Section 7)
• Advertising Choices: Limit the use of your advertising identifier as described in Section 5
• Opt-Out: You can stop all data collection by uninstalling the App

To exercise any of these rights, email us at support@asvabhelp.com. We will respond within 30 days, or sooner if required by applicable law.

9. Security

We take reasonable measures to protect the information collected through the App, and data the App sends is encrypted in transit using HTTPS. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

myASVAB is operated from Ontario, Canada, and the App is distributed through the Apple App Store and Google Play. Information collected through the App is processed by the service providers listed in Section 4, which may transfer it to and store it on servers located in the United States or other countries. By using the App, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than your country. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request its deletion or correction, and to opt out of the “sharing” of personal information. We collect the categories of personal information described in Section 1: identifiers (such as the app user ID, advertising identifier, and IP address), commercial information (subscription and purchase history), internet or other electronic network activity (how you use the App), approximate geolocation derived from your IP address, and, if you choose to give it, your email address.

We do not sell personal information for money. Providing advertising identifiers and app events to advertising networks to measure and improve our ads (Section 4) may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out by not allowing tracking on iOS or by deleting or resetting your advertising ID on Android (Section 5), or by emailing us at support@asvabhelp.com. We will not discriminate against you for exercising your privacy rights.

12. Do Not Track

Some web browsers transmit “Do Not Track” signals. Because the App is a mobile application and not a website, we do not currently respond to “Do Not Track” signals. We do honor the advertising choices you make on your device, as described in Section 5. Our third-party providers (such as PostHog and AppsFlyer) may have their own policies regarding such signals.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) ARISING FROM OR RELATED TO:

• Any unauthorized access to or use of data collected through the App
• Any loss or corruption of locally stored data on your device
• Any actions taken by third-party services (PostHog, AppsFlyer, RevenueCat, Convex, Telegram, Apple, Google) with respect to your data
• Any interruption or cessation of data transmission to or from the App
• Any bugs, viruses, or similar issues that may be transmitted through the App

Your use of the App and any reliance on its data storage or third-party integrations is at your sole risk. You acknowledge that locally stored data may be lost if you uninstall the App, reset your device, or experience device failure, and we bear no responsibility for such data loss.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy or your use of the App shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Company: 1000904733 Ontario Inc. (myASVAB), Ontario, Canada
• Email: support@asvabhelp.com
• Website: https://asvabhelp.com